You can return artwork in its original condition for a refund within 30 days of receiving your order, subject to the following terms.
Return Policy Terms:
- Artwork must be returned in its original condition and packaging.
- Buyers are responsible for return postage costs, but we'll refund original shipping costs if they were charged (though not for partial returns).
- If an exchange is required, items can be returned for a pro-rata refund, then you'll need to place a new order (including any re-shipping costs or difference in pricing).
- A tracked service should be used, we cannot take responsibility for lost returns.
- If artwork is returned with any signs of use or damage, we will not be able to accept it. We are a small business and we appreciate your honesty.
- For customers outside the UK or USA, please be aware larger works can be quite expensive to return, so be certain before purchasing.
- Refunds will be credited back via the payment method used to make the original purchase.
- Most credit card payments take 1-3 working days to process. International & PayPal refunds can take up to 6 working days.
How do I start a return?
Please email us at hello@grossartgallery.com with your order details, reasons for the return and photos (if applicable), then we'll provide a return authorisation.
Our return addresses:
UK
Gross Art Gallery (your order number)
50 Jane Street
Edinburgh
EH6 5HG
United Kingdom
USA
Gross Art Gallery (your order number)
15 Boulden Circle Ste 100
FF541807 Fishisfast
New Castle, DE (Delaware)
19726-9004
USA
Rest of the World
Gross Art Gallery (your order number)
50 Jane Street
Edinburgh
EH6 5HG
United Kingdom
